Terms of Service

By placing an order, requesting that we begin work, or using a paid service, you agree to these Terms. If you do not agree, do not purchase or submit identity information to us.

These Terms incorporate the following documents where applicable:

• Our Privacy Policy, which explains how we collect, use, retain, share, and protect personal data.
• Our Refund & Service Policy, which explains cancellation rights, work already performed, and refund eligibility.
• Any package description, checkout summary, document instructions, or other service-specific terms shown before purchase.

Our current Privacy Policy and Refund & Service Policy form part of the agreement. Service-specific information shown at checkout takes priority if it expressly states that it varies these Terms.

You must be at least 18 years old and legally capable of entering into a contract. You may purchase for yourself or as an authorised representative of another adult.

If you act for another person, you confirm that you have their express authority to instruct us, provide their personal data and evidence, receive communications relating to the service, and pay the applicable fee. We may require evidence of that authority and may communicate directly with the person being verified when necessary.

Our services are available only where we can lawfully and operationally support the applicant, their evidence, and their location. We may decline an order before work begins if we cannot support the proposed verification route.

VerifyDirector provides a paid, guided ACSP route for Companies House identity verification. Depending on the package and circumstances, the service may include:

• Reviewing the personal details, identity evidence, and supporting information you submit.
• Using identity-verification technology and trained review to assess whether the evidence meets the applicable standard.
• Making an ACSP identity-verification decision where we are satisfied that the required standard has been met.
• Submitting the completed verification statement and required personal details to Companies House.
• Providing reasonable support concerning missing information, eligible resubmission, and Personal Code delivery issues.
• Providing guidance on using a Personal Code for director or PSC roles where that guidance is included in the selected service.

The service does not include:

• Legal, tax, accounting, immigration, financial, or regulated investment advice.
• A guarantee that Companies House will accept a verification statement, issue a Personal Code, accept a company filing, or complete any process by a particular date.
• Company incorporation, a Confirmation Statement filing, director appointment, PSC filing, or any other company filing unless expressly included in a separate written order.
• A guarantee that the evidence you provide is genuine, complete, or sufficient before our review has been completed.

Eligible applicants may have access to a free direct identity- verification route through GOV.UK One Login. Purchasing our service is optional and does not remove any direct route that may be available to you.

After payment, you must complete the application process and provide all requested evidence. Work begins when we start reviewing your order, identity-verification result, documents, or supporting information.

We may request clearer images, alternative evidence, a certified translation, additional information, or an explanation of an inconsistency. A request for additional evidence does not mean that an application has been accepted or that verification will succeed.

We make the final ACSP decision only after the required checks are complete. We will not submit a positive verification statement where we are not satisfied that the applicable identity standard and our legal obligations have been met.

We currently use Stripe Identity for supported passport, selfie, liveness, and face-match checks. Payments are also processed by Stripe. Documents retained for our trained ACSP review and service administration are handled through a secure, access-controlled document-management provider. Companies House receives the information required for the ACSP verification statement.

These providers operate their own systems and may apply their own technical requirements, acceptable-use rules, privacy notices, service availability, and geographic limitations. We are responsible for our ACSP decision but do not control a provider's platform, automated result, outage, or processing time.

We may replace or add a provider where reasonably necessary, provided that we continue to meet our legal and data-protection obligations. Our Privacy Policy explains the roles of our providers and how personal data is handled.

We are subject to anti-money laundering, counter-terrorist financing, fraud-prevention, and Companies House ACSP obligations. You authorise us to carry out customer due diligence and identity checks reasonably required to provide the service and comply with law.

Checks may include document authenticity, liveness and face matching, consistency checks, sanctions and politically exposed person (PEP) screening, fraud indicators, and reasonable enquiries about your identity, authority, company role, or purpose for using the service. Higher-risk or inconsistent cases may require enhanced due diligence.

We may repeat or supplement checks if information changes, a provider result is inconclusive, new risk information becomes available, or we are legally required to do so. You must cooperate with reasonable requests for information.

You agree to:

• Provide accurate, complete, current, and truthful information at all times.
• Submit clear, unaltered, valid evidence and follow the capture or upload instructions provided.
• Use your own identity and contact details, unless you are properly authorised to act for another person.
• Ensure that every person whose data you submit has been informed of the processing and that you have a lawful basis and authority to provide their information.
• Check that the email address supplied for Companies House is accurate, accessible, and monitored, including its spam or junk folder.
• Respond promptly to requests from us, Companies House, Stripe Identity, or another authorised service provider involved in the verification.
• Tell us promptly if any submitted information changes or if you believe a Personal Code or account credential has been compromised.
• Keep your Personal Code confidential and share it only with a trusted person who is authorised to file on your behalf.

You are responsible for losses, delay, rejection, or additional work caused by information that you or your representative provide which is false, incomplete, inaccurate, inconsistent, altered, or out of date.

If we make a positive ACSP decision, we submit the required identity- verification statement and personal details to Companies House. Companies House controls acceptance, processing, correction, issuance, replacement, and email delivery of the Personal Code.

Companies House normally sends the Personal Code directly to the email address provided for the person being verified. We cannot view, generate, change, or guarantee that email. We can reasonably assist if the email address was submitted incorrectly or the code has not arrived, but Companies House controls the final action.

A Personal Code belongs to the verified individual, not to a company. Completing identity verification does not automatically connect the code to every director or PSC role and does not complete a separate company filing.

Standard and Express packages include internal ACSP review and submission targets measured from the time we receive complete, acceptable information and evidence. A target is not a guaranteed deadline.

The target pauses while we wait for information, evidence, provider results, clarification, enhanced checks, or correction of a mismatch. Weekends and public holidays are not working days.

We are not responsible for delay caused by Companies House, Stripe, an application or document-management provider, email delivery, internet or telecommunications failures, government or provider outages, legal restrictions, or events outside our reasonable control. We will take reasonable steps to minimise the effect of a material disruption.

The fee and package description shown at checkout apply to the order. The service is a one-time purchase unless the checkout expressly says otherwise. We do not use a recurring subscription for the Standard or Express Personal Code service.

You authorise our payment provider to process the transaction. We do not store full payment-card details. You must use a payment method that you are authorised to use.

We may correct a genuine pricing or technical error before work begins. If we cannot honour an order because of such an error, we will cancel it and refund the amount received.

Cancellation and refund eligibility are governed by our Refund & Service Policy. In summary, a full refund is normally available before work begins; after work begins, a deduction may be made for work performed; and a refund may be unavailable after substantial completion or submission.

If you are a UK consumer and ask us to begin during the statutory cancellation period, you expressly request early performance. If you cancel before completion, you may have to pay a proportionate amount for work already performed. Your statutory rights are not excluded.

You must not use the website or service for any of the following:

• Submitting false, forged, altered, stolen, misleading, or unlawfully obtained documents or information.
• Impersonating another person or attempting to complete liveness, selfie, or identity checks for somebody else.
• Using our services to facilitate fraud, money laundering, terrorist financing, sanctions evasion, or any other unlawful activity.
• Attempting to bypass security, verification, payment, access-control, or document-quality controls.
• Interfering with the website, introducing malicious code, scraping protected systems, or attempting unauthorised access.
• Using threatening, abusive, discriminatory, or otherwise unlawful communications with our staff or service providers.

Suspected document fraud, impersonation, account compromise, or other unlawful activity may be reported to the appropriate provider, regulator, Companies House, or law-enforcement authority where required or permitted by law.

We may pause, refuse, or terminate a service where:

• Required information or acceptable evidence has not been provided within a reasonable period.
• Payment has failed, been reversed, disputed, or appears unauthorised.
• Information is inconsistent, misleading, suspected to be fraudulent, or cannot be verified.
• Additional customer due diligence, enhanced due diligence, sanctions, fraud, or source-of-funds checks are required.
• Continuing the service would breach law, regulation, Companies House requirements, a provider requirement, or our internal risk controls.
• We reasonably suspect unlawful activity, misuse of our service, or a material breach of these Terms.

Where reasonably possible and legally permitted, we will explain what information is needed or why the service cannot continue. Refunds, if any, will be determined under the Refund & Service Policy and the work already performed.

We may be required to make a suspicious activity report (SAR) or another disclosure to the National Crime Agency, HMRC, Companies House, a regulator, or law-enforcement authority. We may also be required to pause, delay, restrict, or terminate a service while a matter is reviewed.

We may be legally prohibited from telling you that a report, request, investigation, consent process, or legal hold exists. We will not notify you where notification is prohibited by law or could prejudice an investigation. Our inability to provide an explanation in those circumstances is not a breach of these Terms.

We process personal data as described in our Privacy Policy. We use identity information for the service, ACSP record-keeping, AML/KYC, security, fraud prevention, and other lawful purposes described there.

We may disclose information to Companies House, verification and hosting providers, professional advisers, regulators, courts, government bodies, or law-enforcement authorities where necessary to provide the service or where required or permitted by law.

A request from an authority does not automatically mean that we will disclose every record. We will respond according to the applicable legal process. We may be unable to notify the affected person where a law, court order, confidentiality requirement, or risk of prejudicing an investigation prevents notification.

The VerifyDirector name, website design, text, graphics, software, templates, and original materials belong to HELPAYMENTS LTD or our licensors. You may use the website only to obtain information or use the services for their intended purpose.

You must not copy, sell, republish, reverse engineer, scrape, or commercially exploit protected website content or systems without written permission. This does not affect ownership of documents and personal information that you lawfully provide to us.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Subject to the above, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, loss arising from a separate company filing, or loss caused by a provider or government system outside our reasonable control.

To the maximum extent permitted by law, our total liability arising from a paid service is limited to the fee you paid us for the specific service giving rise to the claim. This limitation does not reduce any mandatory consumer right or remedy.

If you act in a business capacity or as a representative, you are responsible for reasonable loss, cost, or claim suffered by us because you submitted another person's data without authority, knowingly supplied fraudulent or unlawful material, or materially breached the prohibited-use provisions. This clause does not apply where prohibited by consumer law or to loss caused by our own breach.

Neither party is responsible for delay or failure caused by an event outside its reasonable control. This may include government or Companies House action, provider failure, cyber incident, internet or power outage, industrial action, natural disaster, epidemic, war, or civil emergency. Payment and data-protection obligations already due are not excused.

You agree that we may communicate about the service by email and through the contact details you provide. You are responsible for keeping those details current and checking spam or junk folders. Email is not guaranteed to be uninterrupted or completely secure.

A service notice sent to your last supplied email address is treated as received when transmitted, unless we receive a delivery-failure notice. Marketing communications are governed separately and may be unsubscribed from at any time.

We may update the website, providers, service process, or these Terms to reflect legal, regulatory, security, operational, or business changes. The version accepted at checkout governs an existing paid order unless a change is required by law or benefits you without reducing your rights.

The current version will be posted on this page with its last-updated date. Material changes affecting an ongoing service will be notified where reasonably practicable.

If any provision is unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not transfer your rights or obligations without our written agreement; we may use subcontractors while remaining responsible for our obligations.

These Terms and the policies incorporated into them form the entire agreement for the service. A person who is not a party to the agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except where these Terms expressly say otherwise.

Please send a written complaint to support@verifydirectors.com with the order reference, a concise description of the issue, and the outcome requested. We will acknowledge and investigate the complaint within a reasonable period.

Data-protection complaints may also be made to the UK Information Commissioner's Office. Nothing in this section prevents either party from using any court or statutory remedy available to it.

These Terms and any non-contractual dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, without removing any mandatory right a consumer may have to bring proceedings in another court under applicable law.